Use of a business intelligence framework in the management of the quality of the electricity supply in small and medium-sized companies

This work shows a method based on Business Intelligence and its application for solving issues problems in small medium industries. In this matter, methodologies used by specialists were investigated: three methods chosen evaluated, and, of them, the CRISP-DM (Cross-Industry Standard Process Data Mining) methodology was as reference. Making an unconventional use commercial BI platform, applied to real case study: agro-industrial company. After descriptive, diagnostic prescriptive analyzes, information knowledge found that allowed propose deployment corrective measures will improve management company's electricity supply. showed these tools not only have matters but also supply therefore, organizational performance